Shipping and Handling Charges
All our shipping is done through Canada Post and DHL Courier Service. Shipping charges are not included with the price of items and shipping charges do not appear on your shopping cart order form as they are added on after your items are packaged and weighed. All our shipping charges include postage and insurance. Shipping prices depend upon the weight and value of the item, as well as the final destination. If you want to know your shipping cost before we ship, please indicate in the "Comments" section of the shopping cart order form. We do not accept responsibility for items that go missing once they are shipped. We will however make every effort to help track down missing items or assist in customers being refunded.
Ordering Items by Mail or Fax
Print out a copy of our order form and fill out all of the applicable information required. If paying by credit card we require the full number, security code on back of card, full name on the card and a legible signature. If paying by money order, you will have to contact us by email or phone to determine what shipping costs will be for your purchase. Mail your order form when complete to the address that appears on the top of the form. We suggest you email us to ensure we have the items you are interested in. We will hold all items for a period of 10 days when you notify us that payment has been sent. Our fax number is (705) 939-6893.
Ordering Items by Phone
When ordering by phone please have your credit card information available when calling. You can phone between 10 am and 9 pm Eastern Time, Monday to Friday, and from 12 pm to 5 pm on Saturdays. Our business number is (705) 939-1028.
Ordering Items by Shopping Cart
Our shopping cart system is a secure system and quite easy to navigate through. Just follow the simple instructions to make your purchase. We will notify you after you have entered all your information for a purchase to let you know what your shipping cost will be.
International Orders (Outside of Canada and USA)
We do ship overseas and payment can be made by credit card. All overseas items will be insured and full disclosure of cost will be on customs forms when shipping. Shipping overseas can be quite expensive and be prepared for a 8 to 12 week arrival time. We send all our overseas purchases by Canada Post and will provide the customer upon request with a Canada Post tracking number.
In some cases lay-away may be arranged. It depends on how great the current demand for the item is. Lay-away will be arranged by 'SCOTT J. DUMMITT PRESENTS' and the Customer on a case to case basis.
Returns must be made within 21 days of original shipping date from 'SCOTT J. DUMMITT PRESENTS'. All items must be returned in original packaging, along with the original shipping bill. A full refund (including PST/GST, but NOT shipping and handling) for the returned item only will be made. All refunds will be made in Canadian funds.
We recommend that if there is an item that you are interested in, phone or e-mail, to make sure it is still available. We try to carry several of the same items for our toy soldier line, current GI Joe, Elite Brigade, Ultimate Soldier, and Dragon figures. Unfortunately this isn't always the same with Vintage, and Adventure GI Joe. We will sell on first come, first served principal. When we have been informed that an order form with payment is on its way, we will automatically remove that item from stock for a period of 10 working days. If after that time payment is still not received, the item(s) will be placed back in circulation. Clients who do not make payment after reserving an item, and who do not contact us to cancel, will lose this privilege.We currently offer Master Card and VISA services to our North American customers, so this will solve some ordering problems. US customers who may wish to pay by Money Order are advised that we will no longer accept Domestic U.S. Postal Money Orders as there have been repeated problems with cashing these at Canadian banks. These money orders state that they will only be processed in the US and in US territorial possessions. We will however accept US Bank Money Orders and International U.S. Postal Money Orders. For overseas customers we also accept payment by Western Union wire service. Contact us for more information regarding this form of payment. As a courtesy, non-Canadian customers can use our Currencies drop-down box (located in our web site's sidebar, below the product category menu) to view all prices on the site in various currencies, however, upon purchase all payments are to be made in Canadian funds.